• Eligible for persons aged 1 month – 69 years and 364 days.
• Children under the age of 16 years must apply and be accompanied by a parent.
• The insurance only provides coverage on trips departure from Thailand and return to your residence in Thailand.
• The annual plan covers all of your trips up to 90 days per trip during the whole policy year.
• The period of coverage shall commence prior to the covered person leaving from Thailand for 2 hours by airplane according to the departure flight schedule and shall be valid until arrivals in Thailand or within 2 hours after arrives Thailand by airplane according to the arrival flight schedule or up to the expiry date of the policy.

• The insured person could go to any hospital or medical clinic where have been registered to lawfully operate as a hospital and must pay for medical expenses incurred abroad, and submit the claims documents for reimbursement within 30 days after discharged from the hospital.
• In case of Emergency Medical Assistance, please call +662-3058470 for services 24 hours. Any enquiry and medical advice, please call Customer Center +662-2328666 for services 24 hours.

The provision of international assistance when the member is travelling outbound from Thailand by provide these service :

• Evacuation is to the nearest hospital where appropriate medical care is available.
• Repatriation is to the Home country or Thailand.
• Transportation of Mortal Remains is to Home Country or Thailand.

The policy cannot be cancelled. The policy can be fully refunded in case of the covered person has not been approved for VISA with the evidence of embassy together with other documents i.e. copy of passport, Copy of book bank account of the covered person by sending email to th-travel@aetna.co.th by notify to the company prior to the first date of coverage.

Company will provide customers to retain and request permission to issue the new policy within 1 year.

• Medical and physical conditions which existed prior to the commencement of cover.
• Childbirth, pregnancy and conditions related to pregnancy, investigations and treatment for fertility.
• Self-injury, intoxication and drug abuse.
• Sage of drugs that are not prescribed by a physician.
• The accident incurred while the covered person plays or compete in dangerous sports including all kinds of car, boat, horse racing, all kinds of ski racing, including jet ski, skating, all kinds of boxing including wrestling, parachuting, (except for parachuting for life saving), boarding or travelling in a balloon, gliding, bungy jumping, mountain climbing with equipment, diving with oxygen tank, and breathing equipment under water.
• Any dental treatment except emergency dental treatment resulting from an accident.
• Congenital abnormalities.
• While the covered person is boarding or travelling in an aircraft which has no license for carrying passengers or does not operate as a commercial aircraft.

The travel insurance must provide the coverage accordingly :​

• The insurance must cover at least 30,000 Euro or 1,500,000 THB.
• The insurance must include costs for medical treatment, hospitalization and repatriation due to injury or medical reasons.
• The insurance must be valid in all Schengen countries and cover the total length of the visit. We would like to provide Gold plus, Titanium, Paragon and Elite plan for submitting Schengen Visa. Please note that you have to bring your travel insurance with you when travelling due to inspections of relevant documents at the border control when you enter the Schengen area.