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Claim procedure Show all   
Prepare and complete the following documents Show   
Submit the completed original forms and documents to Aetna Show   
Claims reimbursement Show   
Claims settlement period Show   
Member enquiries
Aetna Call Center Call us on 0 2232 8666
24 hours daily, Our customer service officers are please to help you.
Email enquiry
we will respond to you before day-end or next working day the latest.

Customer care
How to make claim
Find hospital and clinic in network
Form & information download
Claim form
Physician Attending Report (F-CL-16)
Claim Reimbursement Form (F-FA-18)